DPVR VR HEADSET SUPPORT

We are hear to help you with any technical questions, manuals, the latest software downloads or frequently asked questions about our VR headset products.

STARLINK SOFTWARE SUPPORT

Automatically link devices in the same internet network environment and transfer data from the server to the player (P1 Pro 4K only)

Software Tool V1.0.0

Drivers for the USB Dongle

DPVR ASSISTANT SOFTWARE DOWNLOAD

DPVR EE-B / C SUPPORTED
WIN7/WIN8/WIN10 SUPPORTED

DVPR-SteamVR-Compatible-Virtual-Reality-Headset-Product

DPVR WIRELESS SCREENING TOOLS

ONE CLICK OUTPUT VR SCREEN TO A TV

For devices: P1 PRO 4K / P1 PRO

For TVs with Android OS 4.4 or higher

DVPR-SteamVR-Compatible-Virtual-Reality-Headset-Product

See the latest VR software that is available from Steam.

VR SOFTWARE DEVELOPERS

DPVR supports software developers who are interested in making virtual reality software to be used with our range of headsets.

You can visit our developer site that has specific information about SDK’s, sample code and our Development Platform.

DPVR-E3-4K-GC-Virtual-Reality-Headset-front-view

Contact the DPVR Support Team

Our support team is available to help you with any other specific issues or questions you may have about our virtual reality headsets.

DPVR FREQUENTLY ASKED QUESTIONS

WHAT CAN I USE A VR HEADSET FOR

A VR headset can be used for a wide range of applications from very simple things like watching YouTube movies through to more complex tasks like using company training software to learn how to use heavy machinery safely. A VR headset creates an opportunity to consumer video and audio content using a personal viewing screen via a headset. A VR headset is more commonly used for watching movies or playing interactive games.

WHAT CAN YOU DO WITH A VR HEADSET

You can do lots of things with a VR headset like playing virtual reality games to watching movies on your bed. Other things you can do with a VR headset include watching educational videos about different topics or even exploring a museum with a virtual tour.

WHAT COMPANIES USE VR FOR TRAINING

There are hundreds of companies that are starting to use VR for training purposes. Learn more about virtual reality headset applications here.

WHAT DO YOU NEED FOR A VR HEADSET TO WORK

If you buy our P1 series of all in one VR headset then all you need for it to work is a content source which can come from a smartphone, memory stick or online. With our E3 series of VR headsets you can tether them to a PC to then use applications on your computer via the headset.

WHAT IS 3D VR HEADSET

A 3D VR headset has lenses that shape the picture from the flat screen into a stereoscopic 3D image. This is done via the angle and type of lenses used in the headset. The lenses distort the two independent images, one for each side, into the right way so your eyes would otherwise see things correctly.

WHAT IS THE BEST VR HEADSET FOR GAMING

The best VR headset for gaming really depends on the type of gaming you will be doing. Some driving games for VR will require very fast screen refresh rates for example so that you don’t become dizzy and can enjoy your driving. Some other VR games are much simpler and may not need that type of specification. It is best to check with the VR headset manufacturer if it will be suitable for gaming.

The DPVR E3 series headset is the best VR headset for gaming.

WHAT TO LOOK FOR WHEN BUYING A VR HEADSET

There are many things to look for when buying a VR Headset. Apart from the most obvious things you should consider:

  • Does it have to be tethered to a PC or is it a wireless all in one VR headset?
  • How much does it weigh? The DPVR P1 series is just 350 grams and very comfortable.
  • How long is the battery life?
  • Does it have expandable memory storage?

WHAT VR HEADSETS ARE COMPATIBLE WITH STEAM

There are quite a few VR headsets compatible with Steam, the DPVR range includes the P1 and E3 series VR headsets which can work with hundreds of different virtual reality games available on Steam.

HOW DO VR HEADSETS WORK WITH SMARTPHONE

The DPVR P1 VR headset is a perfect product to use with your smartphone because it can be used wirelessly to view content from your phone.

HOW TO PLAY GAMES USING VR HEADSET

Some games are quite simple and use 3 DoF for games with simple movements that you use our controller with. 

Although for a more immersive experience some games are 6 DoF with both arms and your head being tracked for your movements in a virtual world.

I JUST BOUGHT A DPVR HEADSET HOW CAN I GET STARTED?

  • Unpack the box and check if the device and accessories are in good condition. Please read the product manual carefully and follow the directions in it.
  • Download and install the latest version of DPVR Assistant
  • Please install the latest version of DPVR Assistant.
  • Quit all the antivirus software when installing the DPVR Assistant.
  • If you are using the NVIDIA graphics card, please restart your computer after installing the DPVR Assistant for the first time.
  • Use the novice wizard in the DPVR Assistant to walk through the setup and get started with the E3 headset.

HOW CAN I CHECK WHETHER MY COMPUTER SUPPORTS E3-B/E3-C?
You can use the performance testing tool to check your computer configuration. It is available here 

It is recommended to install a graphics driver above 359. It does not support the graphics card below 7XX, external USB graphics card, or adapter-enabled dual outputs temporarily.

CAN I PLAY THE GAMES ON STEAM WITH A DPVR E3-B/E3-C HEADSET?

E3-B and E3-C are compatible with Steam VR games. Note that the E3-B / E3-C does not support spatial positioning interaction. 

Please filter out those games in searching.

IF I WEAR GLASSES CAN I USE THE E3-B / E3-C VR HEADSET EASILY?

Easy! You can wear glasses at ease with the E3-B or E3-C VR headset.

WHAT KIND OF COMPUTER INTERFACE IS NEEDED FOR THE E3-B / E3-C?

Two USB ports and a discrete graphics HDMI port are needed. If there are not sufficient USB interfaces on your computer you will need a USB hub. You may connect only the data cable to your computer while providing power supply for the headset externally via a power bank, etc.

“NOTICE: NEITHER USB NOR HDMI IS CONNECTED” APPEARS IN THE DEVICE CONNECT OF THE DPVR ASSISTANT.

Check if both USB cables and one HDMI cable are connected to the computer. Try to unplug all the cables, and plug them back again in 5 seconds.

Quit the DPVR Assistant, and restart it again in 5 seconds.

Disconnect all the cables on the headset, and restart the computer.

Check whether the latest version of DPVR Assistant is used. If necessary, download the latest version 

Lift up the top cover, unplug and re-plug the wires on the headset top.

Check whether the latest version of graphics driver is used. If necessary, download the latest version from the NVIDA official website

THE COMPUTER SCREEN RESOLUTION IS CHANGED WHEN THE E3-B / E3-C HEADSET IS CONNECTED.

Check whether the latest version of graphics driver is used. If necessary, download the latest version from the NVIDA official website.

Manually set the computer screen resolution in display settings.

WHEN THE DPVR ASSISTANT IS RUNNING AND THE E3-B/E3-C HEADSET IS CONNECTED, EXTENDED DESKTOP IS DISPLAYED IN THE HEADSET SCREEN (DISCRETE GRAPHICS CARD INSTALLED IN THE COMPUTER)

  • Check whether the latest version of graphics driver is used. If necessary, download the latest version from the NVIDA official website. http://www.nvidia.cn/Download/index.aspx?lang=en
  • Quit the DPVR Assistant, and restart it in 5 seconds.
  • Unplug the USB and HDMI cables and reconnect them in 5 seconds and restart the computer.

WHEN VIDEO IS PLAYED BACK ON A COMPUTER WITH INTEGRATED GRAPHIC CARD OR A LAPTOP, THE DISPLAYING IN THE E3-B/E3-C HEADSET IS ABNORMAL.

 

  • Win7 / win8 system: Right-click the desktop to start the screen resolution setup. Set the orientation of E3-B and E3-C headset displays as vertical, and select to expand desktop for multiple displays.
  • Win10 system: Right-click on the desktop, select the display settings. Set the headset displaying to vertical, and select to expand desktop.

DOES THE E3-B HEADSET SUPPORT DK1/DK2 MODE?

No. The E3-B headset supports DPVR mode only.

HOW TO SWITCH THE DPVR / DK1 / DK2 MODE FOR THE E3-C HEADSET?

 

  • Start the DPVR Assistant. Click the System configuration on the top-right corner of the interface, then you will find Operation mode.
  • Select the desired mode from DPVR/DK1/DK2. Wait patiently for the firmware update to complete, then the switch is done.

DPVR HEADSET USER MANUAL DOWNLOADS

DPVR M2 User Manual

M2 MANUAL

DPVR E3 User Manual

E3 P MANUAL

E3 B MANUAL

E3 C MANUAL

E3 4K MANUAL
DPVR P Series User Manual

P SERIES MANUAL